Refund and Returns Policy
Return & Refund Policy
Thank you for choosing Skill Ocean. Please read our Return & Refund Policy carefully, as it outlines the conditions under which a refund may be requested. By purchasing a course on our platform, you agree to these terms.
1. No Refunds for Digital Products
As our courses are digital products, all sales are final. Once a course has been purchased and accessed, we do not offer refunds, as digital products cannot be returned.
2. Eligibility for Refunds
In the following cases, we may consider a refund:
- Course Access Issues: If you do not receive access to your purchased course within 24 hours of your purchase, please contact us immediately. We will work to resolve the issue as quickly as possible.
- Technical Issues with Course Content: If you experience a technical issue that prevents you from accessing the course content, and we are unable to resolve it within a reasonable timeframe, you may request a refund.
3. How to Request a Refund
To request a refund, please contact our Support Team at support@skillocean.com with the following details:
- Your full name
- Email address used for purchase
- Order number
- Description of the issue
Our team will review your request and respond within 3-5 business days.
4. Refund Approval and Process
If your refund request is approved, the refund will be processed within 7 business days. Depending on your payment method, the refunded amount may take additional time to reflect in your account.
5. Non-Eligible Refund Scenarios
Refunds will not be provided in cases where:
- The course has been accessed and completed.
- The course did not meet your personal expectations or preferences.
- You changed your mind after purchase.
If you have any questions regarding this policy, feel free to reach out to us at:
Skill Ocean Support Team
Email: support@skillocean.com
Phone: +91 7500754095
Thank you for your understanding, and we look forward to supporting your learning journey!